Refund policy
This pages sets out the returns policy of Hayes & Finch Limited.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as consumables cannot be returned. Fabrics (samples are available on request) as these are cut to length. We cannot accept return of made to order items or commissioned goods which will have been preceded with a written quotation that must be agreed prior to the order being accepted.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable) :
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.
Refunds
Click here to download a returns form, please complete this and include in your return parcel
Once your return is received and inspected, we will contact you to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by email, sales@hfltd.com by phone, 0845 450 5593 or by mail, at
Hayes & Finch Ltd.
Hanson Road, Aintree, Liverpool L9 7BP
Exchanges
If you need to exchange an item for one alike, send us an email at sales@hfltd.com or call on 0845 450 5593, and send your item to
Hayes & Finch Ltd.
Hanson Road, Aintree, Liverpool L9 7BP
Shipping
To return your product, you should mail your product to
Hayes & Finch Ltd.
Hanson Road, Aintree, Liverpool L9 7BP
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.